Crystal Reports csprintdllg.dll error with No Details

Problem

We had a user that could not print from the Crystal Reports Print ActiveX add-on for Internet Explorer on the terminal server.  It worked fine for other users on the term server, myself included, and behaved differently for this user when logged onto a different terminal server.  The error message was simply the the Windows red X dialog, with the text "csprintdllg.dll" in the title and nothing in the body of the dialog except an OK button.

Solution

Things we tried, one or more of them being the solution:

• Clear all the TEMP files from the user's profile (e.g. C:\Users\username\AppData\Local\Temp)
• Clear all the Temporary Internet Files from the user's profile (e.g. C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files)
• Open Internet Explorer and clear the cache/history completely, then restart it.
• Note: should NOT have checked the top checkbox there, about Preserving Favories website data.
• Try using Crystal Reports Print ActiveX control again.